Terms of Service

Avriloq is provided for business and professional use. By creating an account, accepting an order or using the service, you confirm that you are acting in the course of a business, trade or profession and that you have authority to bind the organisation you represent.

Avriloq provides software intended to help businesses create and manage invoices, customer records, payment status, reminders, automation, reporting and connected accounting, CRM or payment workflows where enabled. Features may vary by plan, configuration, integration availability and rollout stage.

We may improve, replace or discontinue features. We will not intentionally remove paid core functionality solely to avoid providing the service purchased for the applicable billing period, except where a change is reasonably required for security, law, third-party platform changes or service integrity.

• Provide accurate account and business information and keep it current.
• Keep credentials confidential and restrict access to authorised users.
• You are responsible for activity carried out by authorised users in your workspace.
• Tell us promptly if you reasonably suspect unauthorised access or account compromise.

“Customer Content” means data, documents, invoice information, customer or supplier contact information, instructions and other content submitted to or accessed by Avriloq on your behalf. You retain your rights in Customer Content. You grant Avriloq the limited rights necessary to host, copy, transmit, format and otherwise process Customer Content to provide, secure and support the service and follow your documented instructions.

You are responsible for ensuring you have a lawful basis and all required rights, notices and permissions to provide Customer Content to Avriloq and to instruct Avriloq to process it, including when sending invoices, reminders and payment communications.

Avriloq may provide AI-assisted parsing, drafting, matching, suggestions and automated workflows. AI output can be incomplete or inaccurate. You remain responsible for invoice accuracy, tax or VAT treatment, customer selection, prices, payment terms and any action you approve or configure.

Avriloq does not provide legal, tax or accounting advice. QuickBooks and Xero API data is not used to train or fine-tune general-purpose AI or machine-learning models. Where a runtime AI provider processes personal data to deliver a Avriloq feature, that provider must be covered by appropriate safeguards before production personal data is sent to it.

You control the configuration of invoice sending, reminder timing and pause or resume settings available in the service. You are responsible for ensuring communications sent through Avriloq are lawful, appropriate and consistent with your customer contracts. Avriloq does not guarantee that a recipient will receive, open, act on or pay an invoice or reminder.

Payment functionality may be provided by third-party payment providers. Unless expressly agreed otherwise, Avriloq does not hold invoice-customer funds and is not the regulated payment provider for those payments. A Avriloq business may connect its own payment-provider account so invoice payments are processed to that business's connected account. Avriloq's SaaS subscription billing is separate from those invoice payments.

Provider verification, eligibility, fees, disputes, refunds and service terms remain subject to the relevant payment provider's agreement.

You may choose to connect services such as QuickBooks, Xero, Salesforce or a payment provider. By connecting an integration, you authorise Avriloq to access, receive, use and transmit the data reasonably necessary to provide the integration within the scopes you approve.

• Third-party services have their own terms, privacy notices and availability.
• You are responsible for maintaining the third-party account and permissions required for the connection.
• Disconnecting or revoking an integration stops new authorised access, subject to lawful retention of data already imported into Avriloq.
• Avriloq is not responsible for third-party outages, API changes, suspensions or acts outside Avriloq's reasonable control.

Fees, billing periods, plan limits, trial terms and onboarding or implementation charges are shown at checkout, in an order form or in another written offer accepted by you. Unless the order states otherwise, recurring subscriptions renew for the same billing period until cancelled before renewal. Fees are exclusive of VAT or other applicable taxes unless expressly stated.

Fees already paid are non-refundable except where an applicable order states otherwise, Avriloq terminates a paid service without cause, or law requires a refund. Cancelling renewal normally leaves access available until the end of the paid period.

You must not use Avriloq to:

• commit fraud or facilitate deceptive invoicing or payment activity;
• send unlawful, misleading, abusive or unsolicited communications;
• gain unauthorised access, bypass security controls or deliberately interfere with the service;
• introduce malicious code or infringe third-party rights; or
• use third-party integration data outside the purpose authorised by the connected account holder or in breach of applicable platform terms.

Avriloq and its licensors own the service, software, branding, designs and related intellectual property, excluding Customer Content. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes during the subscription.

Each party will protect the other party's non-public business, technical and commercial information using reasonable care and use it only to perform the agreement. This does not apply to information that is public through no breach, independently developed, lawfully received without restriction or required to be disclosed by law.

Our Privacy Policy explains how Avriloq processes personal data where it acts as controller. Where Avriloq processes personal data on your behalf as processor, the Avriloq Data Processing Addendum forms part of these Terms. If the DPA conflicts with these Terms on personal-data processing, the DPA prevails for that issue.

We aim to provide a reliable service but do not promise uninterrupted or error-free availability unless a separate written service level agreement applies. Maintenance, security events, internet failures and third-party services may affect availability. Support channels and response targets may vary by plan.

We may suspend or restrict access where reasonably necessary to address a security risk, unlawful use, material breach, non-payment, a third-party platform requirement or a threat to the service. Where practicable, we will give notice and a reasonable opportunity to remedy the issue.

Either party may terminate as set out in the applicable order or where the other party materially breaches the agreement and does not remedy the breach within a reasonable period after notice. We may terminate immediately for serious unlawful or fraudulent use.

On termination, your right to use the service ends. Customer Content will be returned, made available for export or deleted in accordance with the DPA and Avriloq's documented retention and deletion process, subject to legal retention requirements and protected backup cycles.

Each party warrants that it has authority to enter the agreement. To the maximum extent permitted by law, Avriloq is provided on an “as available” basis and we exclude implied warranties that can lawfully be excluded. We do not guarantee that Avriloq will secure payment of invoices, eliminate overdue debt, produce a particular financial result or replace professional accounting, tax or legal advice.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, neither party is liable for indirect or consequential loss, loss of profits, revenue, business, goodwill or anticipated savings to the extent that exclusion is permitted by law. Subject to the same exceptions, Avriloq's aggregate liability arising out of or relating to the service in any 12-month period will not exceed the fees paid or payable by the Customer for the service during that 12-month period. An order form or enterprise agreement may expressly vary this cap.

You will indemnify Avriloq against third-party claims arising from Customer Content or instructions that you did not have the right or lawful basis to provide, or your material breach of the acceptable-use obligations, except to the extent the claim was caused by Avriloq's breach, negligence or unlawful conduct.

We may update these Terms for legal, security, product or operational reasons. Material changes will be notified by reasonable means before taking effect where practicable. If a material change substantially disadvantages an active paid Customer, the Customer may stop renewal or use any termination right stated in the applicable order.

These Terms and non-contractual obligations arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction unless an order form expressly states otherwise.

Legal, contractual, support and billing questions can be sent to hello@billflowinvoicing.com.